The City of Fulshear’s switch in water utility providers is going smoothly, city officials have reported.
During Tuesday’s city council meeting, City Administrator C.J. Snipes said the change from former water system operator SouthWest Water to Severn Trent had gone well with no problems of note.
Severn Trent began operating the city’s water system Monday.
“(Severn Trent) hit the ground running and we really appreciate it,” Snipes told the council.
City council voted to make the change the previous week.
The change in providers was sparked by a shift in corporate operations by Southwest Water.
Fulshear residents will receive one more bill from Southwest Water for July and then will begin receiving the new, more detailed bills. In an interview last week, Snipes said the new bills will include more information for Fulshear’s water customers.
“The bills will have a new look, with a lot more useful information for our citizens,” Snipes said. “It will be a lot more informative.”
Fulshear residents will receive one more bill from Southwest Water for July and then will begin receiving the new, more detailed bills beginning in August.
Water customers should experience no change in water pressure, rates or quality as a result of the change.
During the transition period, a moratorium on disconnections and delinquency notices will continue. The moratorium was put into place last November while the city conducts an audit of billing system discrepancies. Once that audit is concluded and Severn Trent takes over water billing, the delinquency notices and non-payment disconnections are expected to resume.
Anyone having a question about water service in Fulshear is encouraged to call Snipes at Fulshear City Hall. The number is 281-346-1796.